At Heavenly Threads Quilt Shop we try to keep shipping costs down to the minimum. Our shipping charges are for shipping & handling, meaning not only will you be charged for the actual cost of shipping your order, but for the other costs associated with shipping your order. These costs include but are not limited to: postage fees, envelopes, boxes, packing materials, tape, labels, equipment necessary for processing your orders (scales, software, dedicated printers etc.), labor to process and package your order. These are just some of the costs directly associated with shipping your orders in a timely and cost effective manner. If you are ever in question of any of our shipping rates, please do no hesitate to contact us at pmccartney@valornet.com.
Store Policies
Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
Block of the Month
When you register for any of our Block of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. We require a credit card number on file and will charge your card each month for the monthly cost of your program plus shipping. Programs vary, please read each program for length of program and associated shipping costs.
If you are a local customer you may pick your blocks up at the store to save shipping costs. Please let us know in the comments section during checkout.
Monthly blocks will be available on the date specified for each program.
Fabric
Fabrics are sold by the yard, our minimum cut is 1/2 yard (.5) unless otherwise indicated.
Returns
Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and have no smoke odor to them. Cut yardage and copyrighted materials (books and patterns) cannot be returned. Customer pays for return shipping. Your credit card will be credited for the returned item only. In the unlikely event of packing errors or damaged merchandise, please call Quilting by the Bay immediately and we will work out the details on a case by case basis.
Sales Tax
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.
Privacy Policy
Heavenly Threads Quilt Shop will keep all customer information confidential and we will not share any information with outside parties under any circumstances.