Policies

To shop online, click on the online store tab on the side bar.  Then click on the department you want to browse in. Then add individual items to your shopping cart. You can view your cart or check out anytime you like. You can even save your cart as a wish list for future shopping!
The first time you make a purchase you will Create an Account. Once you have created your account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the account log-in page. Each time you select an item and place it in your cart, the default is to display the full cart. However, for quick and easy shopping, you can change your cart options to not display the full shopping cart each time you add an item (which means you can browse through a dept and choose multiple items from that dept without leaving that page). You can click on the view cart tab on the side bar to see what you have in your cart.  Please note: Color shading may vary on images from device to device.

Wish List
Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use! Just select the items you want into your shopping cart, then select Save Cart "Wish List" and enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message. The contents of your cart will be saved with an ID number that will then be e-mailed to both of you. You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out." Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.

Accepted forms of Payment
-Visa and MasterCard.
-Order by Phone
For those of you who prefer we will gladly process your order by phone or fax with Visa or MasterCard. Add items to your online cart then when you are ready to check out, just choose the "fax" payment option to print out an invoice to fax or mail in with your payment.
-Checks
If you would like to mail in a check for your order please leave us a note in the comments section of your order form. Items will ship after payment is received.
Please call us at 1.936.594.1237

-Or-

Mail to:
Heavenly Threads Quilt Shop
P.O. Box 1845
Trinity Texas 75862

If you have any questions please e-mail us.
 
Coupons
Coupon discounts do not apply to merchandise already at sale prices.

Shipping 

How Are Shipping Charges Calculated?

At Heavenly Threads Quilt Shop we try to keep shipping costs down to the minimum. Our shipping charges are for shipping & handling, meaning not only will you be charged for the actual cost of shipping your order, but for the other costs associated with shipping your order. These costs include but are not limited to: postage fees, envelopes, boxes, packing materials, tape, labels, equipment necessary for processing your orders (scales, software, dedicated printers etc.), labor to process and package your order. These are just some of the costs directly associated with shipping your orders in a timely and cost effective manner.  If you are ever in question of any of our shipping rates, please do no hesitate to contact us at pmccartney@valornet.com.

Store Policies
Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
 
Block of the Month
When you register for any of our Block of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. We require a credit card number on file and will charge your card each month for the monthly cost of your program plus shipping. Programs vary, please read each program for length of program and associated shipping costs.
If you are a local customer you may pick your blocks up at the store to save shipping costs. Please let us know in the comments section during checkout. 
Monthly blocks will be available on the date specified for each program.

Fabric
Fabrics are sold by the yard, our minimum cut is 1/2 yard (.5) unless otherwise indicated.

Returns 
Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and have no smoke odor to them. Cut yardage and copyrighted materials (books and patterns) cannot be returned. Customer pays for return shipping. Your credit card will be credited for the returned item only. In the unlikely event of packing errors or damaged merchandise, please call Quilting by the Bay immediately and we will work out the details on a case by case basis. 

Sales Tax
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.
 
Privacy Policy
Heavenly Threads Quilt Shop will keep all customer information confidential and we will not share any information with outside parties under any circumstances.